Setup and Installation for the Zebra Receipt/Label Printer Model # GC420d
*NOTE - This printer does not install on Mac computers.
**NOTE - If you are using the Zebra LP2844 or LP2824 printer, please see the following article here.
Installing a Zebra Printer on a.Mac.Tested on Mac OS X 10.5 - Not Tested on Earlier Versions. Go to System Preferences then Print & Fax. Click on (+) to add printer. 3.Available printer's will appear. Select Zebra printer. 4.Now select dropdown to select a driver. You will have 4 Zebra. Which driver do I need to use a Dymo printer with Mac or PC? Why do my labels reprint in the wrong format after I change my settings? Why don't my labels print correctly on my Zebra printer? Why is the font on my label so small? Zebra Printing Problems Troubleshoot. Once you have selected the correct Zebra printer, click the Print Labels button. If your label prints successfully, your Zebra ZD410 label printer is now installed and ready for action! Printing Labels There are one more important thing to note about printing labels on a Mac. Print From Any Mac Application. Using your label printer on your Mac is as easy as this. Simply download our OSX thermal print system. Run the wizard to set up your label printer and start printing within 5 minutes. Thousands of printers supported for you including. Setup and Installation for the Zebra Receipt/Label Printer Model # GC420d.NOTE - This printer does not install on Mac computers.NOTE - If you are using the Zebra LP2844 or LP2824 printer, please see the following article here.
1. Upon plugging the Zebra printer in, the computer may prompt you to download and install its own driver. If this driver is the GC420d (EPL) driver, you MUST change this driver to the GC420d driver (name should not include EPL).
To change the driver to the GC420d:
Go to the printer on your Computer - Devices/Printers.
Right click on the printer and choose Printer Properties.
Go to the Advanced tab.
In the Drop down for Driver find the GC420d (without the EPL)
If it is not listed, choose New Driver.
Select the ZDesigner GC420d driver
Choose OK.
2. The following setting must be changed in the Design Manager software if you are printing labels using the Zebra printer. Go to G/L - Company Information window - Inventory tab. The Use Label Printer box must be checked if you are printing labels to the Zebra printer.
3. The following setting must be changed in the Design Manager software if you are printing receipts using the Zebra printer. Go to G/L - Company Information window -A/R/Showroom tab. The Use Receipt Printer box must be checked if you are printing receipts to the Zebra printer.
4. Printer Configuration: Please see below for the proper settings needed to print Receipts or Labels. These settings can be changed in the Start menu of your Windows operating system by selecting Printers and Devices.
*Some versions of Windows do not have a default paper size and therefore the Setup button will need to be used every time labels are printed. If the computer that is used to print the labels is also used for other printing then make sure that the correct printer is selected the next time you print a non-label document.
Labels For Zebra Label Printer
5. Important: Always print a couple of Design Manager test labels and then test them using the Bar Code Scanner before printing a large run of labels.
Receipt Printing configuration
Inside your computer, not Design Manager, Go to the Printer (Devices and Printers).
Right click on the Printer and Choose Printer Preferences - Options tab.
- Use the following settings for Receipt paper:
- Set Speed to 2 (or 3)
Set Paper Size to Width 4.00 x Height 4.00
Set Paper Format to Inch and Portrait
Be sure that the rotate180 degrees box is checked as well
4. Go to the Advanced Setup tab
Set Operation Mode to Tear Off
Set Media Type Thermal Direct
Set Tracking Mode to Continuous
Click OK.
Once complete, be sure to right click on the Printer again and choose Printer Properties - choose to Print a Test Page.
Print a test POS Invoice receipt in Design Manager.
*NOTE: If the receipt is printing off center (left/right) make the following change:
Go back to the Printing Preferences - Options tab.
Under the Unprintable Area, change Left: to 0.25.
After making these changes, Click OK.
Once complete, be sure to right click on the Printer again and choose Printer Properties - choose to Print a Test Page.
After the test is complete, go back into Design Manager and print another receipt. If still off center, make further changes and tests to the unprintable area settings until it centers.
Label Printing configuration
Inside your computer, not Design Manager, Go to the Printer (Devices and Printers).
Right click on the Printer and Choose Printer Preferences - Options tab.
Use the following settings for printing Labels:
Set Speed to 2 (or 3)
Set Paper Size to Width 2.25 x Height 2.00
Set Paper Format to Inch and Portrait
4. Go to the Advanced Setup tab
- Select the box for Use Printer Settings at the top left
- Click OK.
- Once Complete be sure to right click on the Printer again and choose Printer Properties - choose to Print a Test Page.
*NOTE: If the label is off center (left/right) make the following change:
Go back to the Printing Preferences - Advanced Setup.
Deselect the Use Printer Setting box.
Change the Adjustment - Left Position (-.05) Be sure to use a negative sign.
After making these changes, Click OK. Once complete, be sure to right click on the Printer again and choose Printer Properties - choose to Print a Test Page.
*NOTE: If the top is printing too close to the edge, make the following change:
Go back to the Printing Preferences - Advanced Setup.
Deselect the Use Printer Setting box.
Change the Adjustment - Top to 0.05 inch (this is a positive value)
After making these changes, Click OK. Once complete, be sure to right click on the Printer again and choose Printer Properties - choose to Print a Test Page.
***IMPORTANT NOTE: To switch from Receipt printing to Label printing or vice versa using the same printer, you must reset the Printer's Factory default settings by following the steps below, EVERY TIME you switch. We highly suggest 2 separate printers if this is an often occurrence.***
Change the paper in the printer to the proper type you will use; Label or Receipt paper.
Press and HOLD the Feed (circular) button on the front of the Printer, itself, for several seconds, until it flashes the Green status LED light 4 times in sequence. ***Note: the LED light will flash once, the first time, then two times on the second flash, three times on the third flash and finally four times on the fourth flash. After the fourth flash, release the button.
Approximately 4 inches of paper will feed out for Labels. Approximately 3 feet of paper for Receipt paper will feed. Allow the printer to feed the paper and stop on its own.
Next, calibrate the printer to set the media type (paper type).
Press and HOLD the Feed (circular) button on the front of the Printer, itself, for a few seconds, until it flashes the Green status LED light 2 times in sequence. ***Note: the LED light will flash once, the first time, then two times on the second flash. After the second flash, release the button.
The printer will feed 2 labels, or another 3 feet of receipt paper. Allow the printer to feed the paper and stop on its own.
Now set the Printer defaults for the proper size and media type as per the Instructions for Receipt or Label Configuration.
Right click on the Zebra printer and select Properties.
Select Printing Preferences and make the appropriate changes to the settings according to the configurations listed on this page. Click Ok to save the changes and completely exit out of the Printers and Faxes window. The settings will be sent to the printer upon exiting that screen.
Now open up the Printers and Faxes window again, load the printer with the proper paper and click on Print Test Page to make sure the new settings were initiated.
ADDITIONAL NOTE: If your Label is not printing the proper bar code, make sure that the Code 39 Digits bar code font is installed on the computer doing the printing (this font file can be found in the Design Manager directory) or is installed by the Design Manager installation. To check, look for Code 39 Digits under Control Panel, Fonts.
To install this font, click here.
This guide covers setup and installation of the Zebra ZD410 LAN series of label printer. It should also apply to earlier models of Zebra desktop label printer, such as the LP2824 Plus. Please note, this printer will not be visible in System Preferences >> Printers and Scanners and will not be available to other programs.
Before you begin ...
In order for Heartland Retail to interface with printers, you'll need to have Heartland Retail Connect installed and running on your computer. For download and installation instructions, click here.
If you're using an iPad connect is already installed within the iOS App so just make sure to download it from the App Store here!
Step 1: Connect your printer to the router
Locate your internet router and plug your Zebra ZD printer into an available ethernet port. It does not matter if your computer connects to the network via ethernet or wifi as long as all devices are on the same subnetwork.
Once the printer is plugged in, we will want to do a test to make sure it has a valid IP address to verify it is viewable to your network. On your Zebra printer, you will need to print a network configuration report.
- Flip the power switch on the side of the printer on
- Once the printer is in the ready state (Status indicator is solid green), press and hold the FEED and CANCEL buttons for two seconds and release.
- Nine labels should print out. The last label printed will be titled 'Network Configuration'
The second label printed should resemble the image below (though the actual numbers will vary) and the IP ADDRESS should be labeled under IP PROTOCOL. If the IP Address is '0.0.0.0 (Didn't obtain)' it indicates a problem with the connection between your printer and your local network router or switch. Check the cabling and try again.
Step 2: Select and test your printer in Heartland Retail
Once you have successfully obtained an IP Address from your printer, you are nearly ready to use it in Heartland Retail.
First, start Heartland Retail Connect if it is not already running. If it is running, quit and restart the app.
Next, from within Heartland Retail navigate to the Dashboard and refresh your web browser. Then head into the Point of Sale and click on the side menu bar at the top left of the screen then click settings. Once there you'll press the Reload Devices button to actively search for new devices connected to the network. Once the receipt and payment device field repopulate, you can click the X button at the top right of that window to close it.
Finally navigate to the Inventory tab and click the Items button in the dropdown. Select an item you wish to print as a test.
Click the Print Labels button on the right side of the item screen.
This will load a window that allows you to select your receipt printer under the Select Destination dropdown menu. If you have successfully followed the steps up to this point, your printer will be displayed with an IP Address such as (192.168.1.57.). The IP Address listed should be the same as the address you obtained during step 1.
Once you have selected the correct Zebra printer, click the Print Labels button. If your label prints successfully, your Zebra ZD410 label printer is now installed and ready for action!
Zebra Label Printer Mac Address
Printing Labels
There are one more important thing to note about printing labels on a Mac:
When printing you MUST select the proper label size for your paper size in the print dialog: